Frequently Asked Questions

Everything you need to know about your Hardy experience.

What is the standard shipping timeframe?

We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

What is your return policy?

Hardy offers a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a prepaid return label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, Hardy is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually for fair labor practices.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.